Quality Analyst

Full time Zeta Jobs in Production /Quality Control / Maintenance
  • Muneshwara Nagar, Bangalore, Bengaluru Nagara, Karnataka, India View on Map
  • Post Date : December 23, 2020
  • Apply Before : June 23, 2021
  • Salary: ₹220,000.00 - ₹300,000.00 / Annually
  • Applications 3
  • View(s) 210
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Job Detail

  • Company Name Money View
  • Career Level Executive
  • Must Have Experience 2 Years3 Years4 Years
  • Preferred Experience Minimum 2 Yrs Of Experience Mandatory Checklist: Required Must Be From BPO Background Checklist: Required Must Have Experience As A Quality Analyst
  • Gender Both Male and Female
  • Age 18 - 28 Years
  • Industry BPO/ ITES
  • Qualifications 12th
  • Weekly Working Days 6
  • Comments on Weekly days off SUNDAY
  • Shift type Day shift
  • Number of openings 20
  • Candidate Skills

  • Language Requirement EnglishHindi
  • Documents & Ownership

  • is Laptop requires for this job ? No
  • Documents Required

  • Government ID Proof AadharcardPancard
  • Other SalarySlipPhotosMarksheets and degreeJoining and RelievingLetters

Job Description

Quality Analyst

Quality Analyst
Operations Executive Job at Money View
12th Only | 2 yrs exp  | 22 – 34 yrs age only

Job Summary

Minimum 6 months to 1 year experience as a quality Analyst(Domestic Voice process). To monitor / audit customer transactions and share relevant feedback to agents.

Experience

  • Checklist: RequiredMinimum 2 yrs of experience mandatory
  • Checklist: RequiredMust be from BPO background
  • Checklist: RequiredMust have experience as a Quality Analyst
  • Checklist: RequiredMust have min 1.5 Yrs of exp
  • Listen to Sales & Ops calls
  • Create a scoring metrics
  • Give feed back to agents and maintain documents of the same
  • Help improve calling quality of agents,
  • 2 + Years of experience in a similar role ( Especially from large BPO’s )
  • Salary budget – Around 25k per month(Gross)
  • 6 days working,
  • 3rd party payroll, Imm Joiner.
  • Language :English & Hindi.

Required skills