Quality Analyst
Full time Zeta Jobs posted 4 months ago in Production /Quality Control / Maintenance Shortlist Email JobJob Detail
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Company Name Money View
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Career Level Executive
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Must Have Experience 2 Years3 Years4 Years
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Preferred Experience Minimum 2 Yrs Of Experience Mandatory Checklist: Required Must Be From BPO Background Checklist: Required Must Have Experience As A Quality Analyst
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Gender Both Male and Female
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Age 18 - 28 Years
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Industry BPO/ ITES
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Qualifications 12th
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Weekly Working Days 6
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Comments on Weekly days off SUNDAY
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Shift type Day shift
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Number of openings 20
Candidate Skills
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Language Requirement EnglishHindi
Documents & Ownership
Documents Required
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Government ID Proof AadharcardPancard
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Other SalarySlipPhotosMarksheets and degreeJoining and RelievingLetters
Job Description
Quality Analyst
Quality Analyst
Operations Executive Job at Money View
12th Only | 2 yrs exp  | 22 – 34 yrs age only
Job Summary
Minimum 6 months to 1 year experience as a quality Analyst(Domestic Voice process). To monitor / audit customer transactions and share relevant feedback to agents.
Experience
Minimum 2 yrs of experience mandatory- Must be from BPO background
- Must have experience as a Quality Analyst
- Must have min 1.5 Yrs of exp
- Listen to Sales & Ops calls
- Create a scoring metrics
- Give feed back to agents and maintain documents of the same
- Help improve calling quality of agents,
- 2Â + Years of experience in a similar role ( Especially from large BPO’s )
- Salary budget – Around 25k per month(Gross)
- 6 days working,
- 3rd party payroll, Imm Joiner.
- Language :English & Hindi.
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